Shipping policy

At Snowy River Ag, we are committed to delivering your high-quality beef and lamb products and are excited to be offering delivery within 50kms of Swan Reach. Here’s everything you need to know about our shipping and delivery process:

  1. Delivery Areas:
    We deliver within a 50km radius of Swan Reach. If you're located outside of this area, please contact us to discuss a custom/priority shipment quote, alternatively we have collection points in both Swan Reach and Bairnsdale.

  2. Processing & Shipping Times:
    All orders are processed within 17-24 business days. See 'Tracking your Order' for more detail around shipping date confirmation & delivery windows.

  3. Packaging & Temperature Control:
    To ensure your meat arrives fresh and at the right temperature, all orders are vacuum-sealed and shipped in temperature-controlled packaging with ice packs. For all customers choosing delivery it is important to ensure you are home during the delivery window in which your order arrives. If you are not home your order is unable to be refrigerated in a timely manner. Snowy River Ag take no responsibility for orders delivered and left unattended for a prolonged period of time which results in any spoiling meat products. Delivery of your order will be to your front door by default and in a shaded position if possible.

  4. Shipping Costs:
    We offer standard delivery rates starting at $20 flat rate based on locations within 50km of Swan Reach. 

  5. Tracking Your Order:
    An email or text will be sent to the contact details for the person who placed the order online - you will be sent an approximate delivery date within 72 hours of ordering and confirmation of that date within 72 hours of delivery. Also on the day before your order is scheduled to arrive you will receive a 4 hour delivery window to allow you to make arrangements to be home. 

  6. Collection Option:
    If you’re local, you can choose to pick up your order directly from our Swan Reach farm or Pick up Point in Bairnsdale once the orders are ready. Collection orders from Bairnsdale & Swan Reach are required to be collected on the designated date which will be provided to you via email/text 72 hours before it is ready.

  7. Contact Us:
    If you have any further questions, don’t hesitate to reach out to our customer support at: info@snowyriverag.com.au or snowyriverangus@gmail.com